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The weight of the success of any cryptocurrency project primarily lies in its community. An investor’s good word could eventually assure any project will be successful; a strong crypto community management signals customer satisfaction.

A community entails several people who connect to share their interests and characteristics. It’s great for businesses to develop such groups from their customer base because it is easier for them to know what the client wants and connect directly with their employees. This is why companies invest in creating communities based on inclusivity and transparency. Therefore, to have both traits in your community, you ought to have a well-structured community management strategy.

A community management strategy is a process businesses use to build strong relationships with their internal and external audiences. It involves identifying their ideal customers and developing effective strategies to connect with them. When a company invests in community management, it becomes a human brand that values the people who support it. So how does one employ a good crypto community management plan? This article will explain what you need to build a strong community.

How to Build a Community Management Strategy

As we have looked into, there are a lot of benefits for crypto community management. It is time for you to build a management strategy for your community. Here are pointers you should look out for;

Select a Social Media Channel

The first step in establishing a community on social media is to choose the platform. Before you start building and managing a crypto community, it’s essential to consider your target audience’s demographics.

For instance, if you’re planning on having a young audience, you might focus on platforms such as Instagram or Snapchat, while if you’re aiming for a more professional crowd, you might choose to use LinkedIn or Facebook. Other platforms that you might consider are YouTube and Pinterest.

Who is Your Audience?

Before you start creating content for your social media channels, identify who your audience is and what they’re looking for in terms of content. That will allow you to start thinking about how you can create compelling content for them.

In addition to the type of content you’ll make, you’ll also be able to see what your audience likes and what they’re looking for in terms of brand interaction. This information will allow you to start planning how to tailor your content to their specific needs.

Engage With Your Audience

Before you start creating content, make sure that you identify your audience and ask them what they want to see. That will allow you to develop and promote relevant content to the community. The right content will allow you to reach your target audience and keep the community engaged.

Being open to suggestions and asking for feedback is a great way to build a deeper understanding of your audience and improve their experience with you. It also shows that you care about their opinions and helps you create effective marketing strategies.

What is Your Success Metric?

Before you start identifying your success, you must determine what matters most to you and your company. That is done by asking yourself, “What’s the ideal for my brand?”

One of the most effective ways to boost your audience members’ engagement is by developing a strategy that involves engaging with them in a live chat or discussion. That can help you build a stronger relationship with them and increase their likelihood of converting. You can also use these strategies to boost your website’s traffic and improve customer satisfaction.

Establish Realistic Goals

One of the most important factors businesses consider when setting goals is how realistic or achievable they are. Having a set of goals that are specific to your goals can help them measure their success. However, if you’re not planning on implementing a new strategy or have never set goals for your social media management efforts, setting these goals might seem like a daunting task.

After you have decided how you want to measure your success, try running an experiment or two. For instance, if you’re interested in keeping track of all your engagement from your social media content, try running an experiment for a specific amount of time.

After the experiment has ended, look at your overall engagement and create a goal that will help you reach your goals. That will allow you to measure how well your strategy works and how much you engage with your followers.

Post Regularly 

One of the essential factors that you should consider when it comes to social media success is consistency. A consistent plan will help you reach your goals and engage your audience. You should also ensure you’re constantly posting new content to keep them updated.

Developing solid relationships with your audience is a great way to build a deeper understanding of them. Social media allows you to show off your products and services to your customers and employees.

Regardless of how you interact with your followers on social media, remember to be authentic and always address them as individuals. That is because social media isn’t a forum. You should also avoid using canned responses to your followers.

Your brand should be able to feel authentic and personal on social media. A strong presence on these platforms will allow you to connect with your customers and community members.

Measure Your Performance

It’s time to measure how well you’re doing on social media. Unfortunately, most social media efforts don’t produce immediate results. They take time to develop and implement, and it’s also important to remember that building a following and identifying a target audience are two of the most critical factors in a successful campaign.

One of the most effective ways to monitor and analyze your social media accounts is through social listening. This process involves keeping track of all the details of your brand and products and your competitors’ conversations on their platforms. After taking a deeper look at these details, you’ll be able to identify areas of your strategy that need to be improved.

Another method is through platform analytics that is inbuilt with the social media platform that you’re using. These analytic tools allow you to measure performance using various variables specific to that platform. You can use some popular platforms, including Facebook, Instagram, and Twitter.

Hire a Crypto Manager

If you have the resources to start a crypto community management program, you might want to hire a team of managers or a community manager. Platforms such as Cryptovirally can help you to manage your crypto community.

The crypto community manager will maintain the brand’s voice in all interactions. They also ensure that all posted content is relevant to the target audience and has a purpose.

In addition, the crypto manager is responsible for creating, managing, and following up with all of the social content. They also ensure that the community follows all rules and guidelines. The content results are monitored and adjusted depending on the situation.

Benefits of Crypto Community Management

Despite the increasing popularity of community management, it’s still not widely used. This concept is still largely unknown to most businesses. To help you understand its importance, we’ll talk about some of the main reasons your organization needs to adopt it.

Through community management, your project can gather feedback from its audience and customers and provide support whenever they need it. It can also help boost brand awareness and provide valuable insight into its target audience. One of the most critical factors you can consider when implementing community management is developing a comprehensive understanding of its customers.

In addition, it helps you build strong relationships with your audience. That can help boost sales and convert more potential customers into loyal customers. Community management can also help you provide value to your customers by increasing the number of interactions.

Build Your Crypto Community

A community management strategy is a powerful tool that can help create a safe environment for your employees and customers. It can help you connect with your followers and customers, learn from their demands, and develop effective marketing strategies.

One of the most critical factors you can consider when building a thriving community is connecting with your customers and building brand loyalty. That will help you increase conversions and sales and show the people who matter most how they can relate to your brand. Before you start implementing a community management strategy, it’s crucial for you to review your options thoroughly.

Coretta Scott King, the dear wife to the late Martin Luther King, once quoted that the members’ compassionate actions determine the greatness of a community. This concept reiterates that a crypto project is as good as the positive state of its community members.

Major brands like Netflix and Taco Bell have been known to hold interactive engagement with their communities to get user-generated content that can help improve their brands. Similarly, crypto projects hold periodic AMAs (Ask Me Anything) sessions with community members purposely for the same intent.

However, there should be a definitive strategy for an effective engagement that accounts for growth, management, and inch-perfect community maintenance. Most projects prefer to hire a crypto community-building agency for stress-free and slick results. But if you are more comfortable with a hands-on approach, no need to worry; we got you covered. Below are simplified and proven techniques that can guarantee a thriving, sustainable crypto project.

Create a Brand Story

Effective communication in creating good relationships always revolves around good storytelling. In more ways than one, storytelling serves as a human touch for projects that capture potential investors’ attention. It also widens your audience reach.

A major brand like Tesla has a good brand story having its CEO, Elon Musk, is a master of storytelling. His Tesla Powerwall presentation is an excellent example that tells a story about the company’s goals and vision.

The same tactic can be applied to growing a crypto community. A story that highlights your project objectives clearly could benefit your startup in the long run. From the story, individuals will know how your project will be of value to them as well as any society. Take Bitcoin, for example; its story stems from the evolution of freeing society from the shackles of centralized banking systems.

Leveraging Social Media

Due to the astronomical advances in the online industry, a plethora of social networks have been launched, each with diverse features presenting decisive results in marketing. A Gordian knot arises when selecting the right platform to grow and manage your community.

Rather than focusing on which platform has the most users, crypto marketing aficionados recommend assigning each platform a designated objective. For instance, Twitter is popular for announcing and giving updates on the project’s latest developments. Discord serves as an interactive platform among the users, while Telegram offers real-time customer support. Reddit necessitates a suitable arena for AMAs and Facebook is the ideal conversion funnel tool.

Nevertheless, one should not limit themselves to the above approach as a particular project could effectively be managed in an obscure modus operandi. It all comes down to where you can find your most active users. Also, you need to choose a platform that you are more conversant with and can use with ease. Moreover, considering the best interest of your clients, you ought to identify a platform that offers interactive features appealing to your user base. Last but not least, go for a social network that is not susceptible to hacks as recently evinced with Apecoin servers on Discord.

Community Engagement and Management

It is important to always keep your community active. There are various strategies you can employ to have consistent community engagement. You should note that these strategies produce different results depending on your chosen social media channels.

Crypto community engagement techniques such as airdrops, meme and social media contests, AMAs, Giveaways, trading races, and bounty programs are instrumental in broadening your target market whilst maintaining your initial investors. Not to mention, a proper engagement among the members increases the traction of your project, thus boosting the morale of the community.

Consequently, a well-crafted engagement strategy eases the hassles of managing a crypto community. A community administrator is tasked with staffing, organizing, planning, controlling and leading the user base. Staffing, controlling, and leading a crypto community is relatively straightforward, but organizing events and setting up the right dates for them requires stealth and precision. A decent crypto management agency experienced in concise planning is recommended here.


Despite the vast array of cryptocurrency projects, they all seem to have one common factor, the blockchain. Thus, instead of just targeting users in your niche, it could be worth your while if you expand your outreach. Who knows? You can come across a project with features complementary to yours, and the possibility of an alliance could be just what you need to take your project to the next level.

If this sounds good to you, then a crypto influencer is who you need to expand your network. As the name suggests, crypto influencers are enthusiasts highly knowledgeable in the world of digital currencies and have a significant impact on the space. That being said, an influencer can extend your outreach and even subsequently ignite hype for your project. You can check our influencers services here.


Building a robust crypto community is essential in creating a critically acclaimed brand that stands out more than its counterparts. The trick lies in forging a harmonious relationship between the project’s team and its users by incorporating the aforementioned techniques. Easy right? Well, No need to panic if you hit a snag. There are actually crypto community-building agencies primarily focused on enriching a project’s community.

Since it’s never a good idea to turn a blind eye when it comes to matters about cryptocurrencies, it’s essential to carry out due diligence when selecting the best experts and agencies to manage your crypto community. To rid you of the intensive research, CryptoVirally is by far one of the best crypto marketing agencies with the most experience and has received profound plaudits from their clients.

Not to sound doubtful of your DIY skills or anything, but crypto pundits do, in fact, recommend hiring professionals for such critical matters as this. That’s because the fate of a successful crypto project rests on the shoulders of its public image – a slight tan (negative feedback/review), and the project’s credibility is ruined.

The life and success of every crypto project depend on the community behind it. Every project looks to its community to expand awareness about its product. Most of these communities are on social networks. And Crypto projects may find members on social media platforms like Reddit, Twitter, and Telegram. But, the big task remains: How To Manage Crypto Community Effectively. Mismanaging your community could have negative effects on the project. For instance, some members could exit the community.

Furthermore, you could experience a reduction in the number of visitors to your website.  Thus, all crypto projects must adopt proper community management practices.

So, what are the best community management practices? Keep reading as this guide explores the best ways for a crypto community manager to succeed in their role.

Engage and Respond to Community

A vital thing to do when running a crypto community is to engage with them. Engagement involves getting feedback from them. You can ask them questions from which you may act based on their responses.

You can also ask your audience to forward their questions and opinions through social media. Responding to their queries and concerns raises your level of engagement with them.

As the community manager, you should be a regular in the social networks. It’s best to check for new comments at least once every day.

Another way of increasing community engagement is through listening to podcasts and youtube videos about your project. The idea is to know what the community says about you and maybe take action. A successful social media community management program is responsive to users’ sentiments.

Moderate The Comments

As a community manager, you’ll have to moderate the comments on your communication platforms. That’s important in avoiding spamming. Such statements could include malicious links, fake accounts, etc. Ignoring these posts projects an image of an uncaring social media manager.

Thus, you need to be very active and filter out such comments. Read the comment section daily, and delete spam comments. Use the available comment moderation plugin provided for social networks.

Be Fast to Respond to Complaints

Comments and complaints could make or break your business. The comment section can have people complaining about your business or services. Since most crypto discussions are always on Reddit and Twitter, taking too long to respond may affect you negatively.

If our project has an application in app stores, read the comment and review section. You can get real complaints from your users there.

Additionally, you can get a lot of insights into your project on TrustPilot. This platform allows crypto users to review projects. These user reviews and grievances can help you to improve your services.

Thus, it would help if you read the reviews on all social media platforms. If it’s a criticism, please take your time and respond to them. Your customer service ratings vastly depend on how you react and solve complaints.

When responding to complaints, please ensure you use a personal tone. For instance, if Angello sent the complaint, address the response by starting with “Hey Angello.”

Work with Influencers

Having a community eases your marketing. So, as a community manager, you should interact with social media managers to bolster marketing and post your products.

Yet, marketing effectively in social media takes more than just posting your product. It involves working with the most influential people on social media(influencer marketing). Yes, it might cost you. But, influencer marketing is one of the best ways of building your community.

The influencers often have hordes of followers. One comment from them could easily send your entire project viral. This way, they may affect your project instantly.

Monitor Individual Communities

The work of a community manager involves looking into each of the small communities making the project community. For instance, you might have communities on Twitter, Facebook, Instagram, TikTok, telegram, Reddit, and quora.

Each of those communities has specific requirements. You must ensure that your project meets those. That calls for working closely with that platform’s community manager. If it’s Twitter, work with the community manager.

Send People to Your Web Page

Your community helps you to increase sales. Yet, that can’t happen if you don’t direct people to your website. Thus, it’s good to direct people to our project web page.

You can do that successfully by posting the links repeatedly on the project’s social networks. Ensure you remind people after each of your posts to visit your page. By doing that, you increase the chance of getting more traffic to your website.

Final Word

This guide has looked into the best way to manage a crypto community effectively. Proper community management can help ensure more visits to your webpage. For you to have success, you need to engage, respond, and monitor the community.

However, another vital thing to do is work with professionals. For instance, Cryptovirally is a platform dedicated to helping upcoming crypto projects grow. It provides marketing and promotion services, including managing the crypto community. Work with them for effective crypto management services.

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